Useful Tips for Your Security

• Handle your personal access data for Solution Bank services with care.
• Change your password regularly and do not share it with anyone.
• Use secure passwords by avoiding personal information such as your birthdate.
• Do not write down your User ID and password; someone might find them.
• Always log out of your Home Banking session once you have completed your transactions.
• Do not provide your access data over the phone or via email. Solution Bank professionals will never ask you to disclose your Customer Code, Access Code, or full card numbers, either verbally or in writing.
• Be cautious of suspicious emails, particularly those written poorly or from unknown senders.
• Do not click on links in emails or messages if you are unsure of their source.
• Keep your PC protected with up-to-date antivirus software.

If you have any doubts about a possible scam or receive an unusual or suspicious request, do not hesitate to contact us via email or by calling your branch directly. (Click here for the list of Solution Bank branches) We are always here to help and protect you from potential threats.

Phishing

Phishing is perhaps the most common type of scam. It is a criminal attack that primarily uses email as its main distribution method. This deceptive technique is particularly insidious because it aims to trick the potential victim into taking an action that allows the criminal to carry out their attack. Criminals use communications sent via email or SMS that, without breaching the bank’s security systems, aim to obtain personal data from the recipient, such as online service access codes or credit card numbers. Often, these communications resemble those from your bank and prompt you to click on a link. This link often redirects the user to a fake version of the official website with the intention of capturing login credentials for banking services. Solution Bank will NEVER ask you for your ID or password via email or message.

How to Recognize a Suspicious Message

• They contain a request for personal information
• They request urgent contact through an email, phone number, or website different from the official contacts.
• They contain a generic request for personal information without specifying the reasons.
• They often use intimidating tones and are written in poorly constructed Italian with spelling mistakes.

How to Protect Yourself

• Always verify the sender of suspicious messages
• Be wary of links that prompt you to enter your password
• Do not respond to or forward suspicious emails or messages; simply delete them immediately
• To access internet banking, type the address directly into your browser’s address bar