Useful Tips for Your Security

• Guard personal access data for Solution Bank services with care.
• Change the Password regularly and do not communicate it to anyone.
• Use secure passwords by avoiding using personal information such as date of birth.
• Do not write down your User ID and Password, someone may find them.
• Always close your Home Banking session once you have finished the transactions you want to perform.
• Do not provide your login information over the phone or in an email. Solution professionals never ask you to communicate, verbally or in written form, Customer Code, Access Code and the full number of Cards.
• Be wary of suspicious e-mails, written in poor form and perhaps from unknown recipients.
• Do not click on links within e-mails or messages unless you are sure where they came from.
• Keep your PC protected with up-to-date antivirus software.

If you have any doubts about a possible scam or receive an unusual or suspicious request, do not hesitate to contact us via email or by calling your branch directly. (Click here for the list of Solution Bank branches)

 

Phishing e Smishing

Phishing is perhaps the most common type of scam. It is a criminal attack that uses e-mail as the main vehicle for dissemination. The technique, based on deception, is particularly devious because it seeks to induce the potential victim to take an action that allows criminals to gain possession of personal data. Smishing is a variant of phishing that uses SMS instead of e-mail. Communications sent via e-mail or SMS do not breach the bank’s security systems and are intended to obtain sensitive data, such as access codes to online services or credit card numbers, from the recipient. Often these communications are similar to those you receive from the bank and invite you to click on a link that typically redirects you to a bogus copy of the official website. Remember: Solution Bank will never ask you via e-mail or message to provide your ID or password for access. If in doubt, do not click on the link and contact us immediately.

Vishing

Vishing (or “voice phishing”) is a telephone fraud technique in which the scammer poses as a bank operator or a member of law enforcement, asking for personal data or login credentials. Some sophisticated vishing techniques take advantage of spoofing, a technique of spoofing a phone number so that it appears to be from Solution Bank or official entities. Warning: Solution Bank will never contact you by phone to ask for personal information or to conduct financial transactions. In case of suspicious calls, do not provide any information and contact your branch immediately. If you have any doubts, we are at your disposal to confirm the authenticity of communications.

QR Phishing (o “Quishing”)

In QR phishing, fraudsters use QR codes that, when scanned, redirect to fraudulent websites. These sites may request personal information or credentials, simulating the appearance of trusted portals. Be sure to scan QR codes only from secure sources.

Digital wallets: security and best practices

Digital wallets, such as Apple Pay, Google Pay and Samsung Pay, make payments quick and convenient directly from your smartphone, allowing you to leave physical cards at home. However, it is important to take some security measures to protect your data and stored cards.

• Protect your device: enable a secure passcode and, if possible, use biometric recognition (fingerprint or facial recognition) to block unauthorized access.
• Two-factor authentication (2FA): always enable this feature. 2FA requires a second confirmation, such as a code sent via SMS, making it more difficult for unauthorized persons to gain access.
• Perform transactions only on secure networks: avoid using your digital wallet on public, unsecured Wi-Fi. When in a public place, use the data network or a VPN to keep your online transactions secure.
• Periodically check movements: regularly check transactions in your account to detect suspicious activity right away. If you notice anything abnormal, contact the bank immediately.

Remember: being vigilant is the first step in protecting your data and your finances. We are always here to support you and ensure safe and secure browsing.

How to Recognize a Suspicious Message

• They contain a request for personal data.
• They require urgent re-contact via an e-mail, a number a website other than official contacts.
• They contain a generic message requesting personal information for unspecified reasons.
• They often have intimidating tones and are written in poor Italian with spelling errors.

How to Protect Yourself

• Always verify the sender of suspicious messages by checking the actual e-mail address they came from and not just the displayed name, which can be easily spoofed.
• Be wary of links that involve passwords.
• Do not respond to or forward suspicious e-mails or messages, just delete them immediately.
• To access Internet banking, type the address directly into the browser bar.