In recent months, new and increasingly sophisticated phone scams have been spreading, known as the “fake police officer” or “fake bank representative” scams.
Scammers initially send text messages or make calls with fake alerts about suspicious activity on the account or card. The victim is then contacted again by a number that appears to belong to the bank or law enforcement.
In fact, this is a technique called spoofing, which allows the caller’s number to be masked.
During the call, the scammers ask for personal information and—by playing on a sense of urgency and fear—try to convince the customer to make immediate bank transfers to accounts held by unknown individuals, under the pretext of “keeping the money safe.”
Always remember:
- No bank or law enforcement agency will ever ask for bank transfers or sensitive information over the phone;
- No official is asking anyone to keep quiet about alleged ongoing investigations;
- Bank transfers to unknown recipients are a red flag.
What to do if you suspect:
- hang up immediately;
- Do not provide personal or banking information;
- contact your Solution Bank branch directly;
- If in doubt, call 112.
Our customers’ safety comes first. Staying informed is the first step toward staying safe.
If you have even the slightest suspicion of fraud or receive an unusual or suspicious request, please don’t hesitate to contact us by email or by calling your branch directly. (Click here for the list of Solution Bank branches)
