Complaints
Complaints
FINANCIAL ARBITRATOR (ABF)
To find out how to contact the Banking and Financial Ombudsman, visit arbitrobancariofinanziario.it.
Download a sample power of attorney form.
ARBITRATOR FOR FINANCIAL DISPUTES (ACF)
To find out how to contact the Financial Disputes Arbitrator, please visit the website acf.consob.it.
Mediator
To find out how to contact the Banking and Financial Ombudsman, visit conciliatorebancario.it.
Covip
To find out how to file a complaint with COVIP, please visit the website at covip.it.
INSURANCE ARBITRATOR (AAS)
For more information on the Insurance Arbitrator (AAS), operational since January 15, 2026, please visit arbitroassicurativo.org. To find out how to file a complaint with IVASS, please visit ivass.it/consumatori/reclami/
The information sheets relating to the individual products and services provided by SOLUTION BANK s.p.a. are made available to customers:
- in electronic format at each branch on designated touchscreen kiosks, which can be consulted directly and independently, printed in paper format with the assistance of branch staff, and removed free of charge and without any obligation for subsequent subscription;
- in electronic format on the Bank’s website where they can be freely downloaded.
Access to the website does not allow for the conclusion of any distance contracts. t is reminded that SOLUTION BANK does not offer its products through the internet but only through its branches and offices. There are therefore no specific costs and charges associated with the use of the Internet.